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The Complete Guide on Conditional Logic Forms


The unfortunate reality is that many online forms need to be longer, clearer, and more manageable. Sometimes users want to fill out a form but need more motivation to figure it out and answer all the questions. This is difficult for marketers that require their consumers to supply specific data points yet do not want to lose conversions.

Why are people so rigid when it comes to formalities?

People anticipate customization in the digital era. They don't want to answer queries that don't pertain to them or their situation. People would rather spend their time and money on companies that connect with them on a more intimate, human level. 78% of internet consumers feel personally relevant material from businesses enhances their buy intent, according to Marketing Insider Group. When the experience is irrelevant to the user, marketing initiatives are 83% less successful.

Hence, whether you utilize forms in your marketing campaigns or sales funnels, keep them brief and tailored to the consumer. Thankfully, there is a straightforward approach to designing complicated forms that aren't time-consuming or unduly complex. Using conditional logic, you may create interactive forms that capture data without straining the user experience.

What is Conditional Logic?

Conditional logic is built around conditional statements (more popularly known as if clauses in grammar theory). I will gain weight if I consume too many pastries. My body shape and weight are hence the natural results of my pie bingeing. You will catch a cold if you walk out in the rain. There would be more room on Earth if humans could live on Mars. You get the idea: constructing a statement based on the if-then paradigm is employing conditional logic.

Conditional Logic

Use conditional logic to create forms based on input.

 As such, the conditional logic definition could be as simple as “ a branch of logic based on if…then sentences.” Of course, we could write an entire book on the marvels and beauties of conditional logic – but we are here to exemplify and show you how to create smart forms using conditional logic.

What is a Conditional Logic Form?

Simply described, a conditional logic form is a web form that employs conditional logic to provide the user with a tailored experience. This concept may not seem like much, yet it has some really incredible benefits, including (but not limited to):

a) Make your forms brief, sweet, and interesting.

b) Enabling you to provide a personalized experience for users in an otherwise uniform world.

c) Redirect users to a certain page (e.g., a landing page tailored to sell to a specific user persona).

d) Make entertaining quizzes (to attract people to a landing page, for example).

e) Build surveys and deliver customized responses based on the responses of participants.

Conditional logic form

A simple and easy-to-use conditional logic form.

The list is endless. Essentially, after you've mastered the conditional form technique, your only restriction is your imagination.

Best Practices for Creating Conditional Logic Forms

Let's go through some best practices before you start adding conditional logic to your form fields. They can assist you in enhancing form conversions and, as a result, your bottom line.

A) Keep it simple 

Just because you may conceal fields using conditional logic doesn't imply you should clutter up your forms with extraneous components. In general, shorter forms provide a better user experience and enhance the probability that a user will finish it. In one case study, reducing an 11-field form to four fields resulted in a 120% increase in completions.

Number of fields

It is nevertheless critical to make your forms as short as possible in order to avoid overwhelming your consumers. You don't want your users looking through your forms and wondering, "Why do they need this?" It indicates...

A) Don't request information that you don't require.

B) Do not request information that you do not require straight immediately.

C) Do not request anything that you might readily learn on your own.

D) Avoid asking your users for anything they don't know off the top of their heads.

However, there are certain exceptions. Conversions are not usually increased by removing fields. It's usually a good idea to A/B test your forms to see what performs best for your target demographic.

B) Make the form feel more personal

Customise your forms

You can customize your forms as per your choice using all the advanced features available in LeadGen App.

People adore customization. And you're passing up a huge potential if you're not tailoring your marketing. The same is true for your forms. Updating the fields that appear based on the user's prior responses or other criteria allows you to build a more personalized form. This raises the likelihood that the visitor will complete it. You may help yourself by assisting your website visitors.

C) Indicate the field’s requirements

Don't presume your users will realize a form is essential simply because it appears. People may notice the new field but disregard it because they do not believe it is required. Moreover, a form error message detracts from the overall user experience.

Indicate field requirements

Having an asterisk sign in your forms makes the user more clear about filling in the information.

Mark a conditional field as needed in your form editor so that your users know what you anticipate and you acquire the information you need.

D)  Relate conditional fields to their trigger fields

This should go without saying, but it's worth mentioning because we've seen it before. The field that causes a conditional field to display or hide should have a clear relationship to the conditional field.

Conditional fields

For example, if users select a checkbox next to "Subscribe to the newsletter," conditional logic should be created to display a field with options for different types of email content or mailing times. But, if consumers agree to receive your email, it makes no sense to display a field that appears to be irrelevant, such as their dog's name or their favorite activity.

You may have perfectly valid reasons for requesting this esoteric information, but if your user doesn't understand why you want it, there's a significant chance they won't provide it.

E) Create a multi-path Quiz

Forms in the digital era must be enjoyable. And one of the greatest ways to accomplish this is via a quiz (preferably a chained quiz!). Quizzes allow you to acquire information about your audience or consumers while also providing an entertaining experience for your visitors.

They are more likely to finish the form if they are having fun and may also be quite effective lead-generation tools! Assume you run a barbershop and want to attract more consumers to your website and, subsequently, to your business. So you make a conditional logic quiz to help folks pick their ideal haircut.

It asks questions about hair type, facial shape, and other factors to determine the best haircut for your guest. And conditional logic will modify the subsequent questions based on the user's past responses! They may join up for your newsletter and receive a 15% discount on their next haircut at the conclusion of the quiz. Your consumers are pleased, and you are as well. That's a two-for-one!

F) Provide relevant information

People are turned off by long forms. That is why it is critical to display only relevant information to your user. As an example, consider the website Marriage Memories. It not only organizes weddings but also provides a honeymoon break package as an added benefit. They've also established a form that clients may fill out throughout the enrollment process.

If they select Interested:

All of this is accomplished through the use of conditional logic, which simplifies things for your visitor by providing information only when it is required.

G) Handle Consumer Queries More Efficiently

Conditional logic may be used for more than only segmenting people. It may help organize and route requests to the appropriate department. This will undoubtedly be useful for larger enterprises. It's also something to think about when it comes to technical help.

I can't tell you how many times this has caused me problems due to a lack of conditional reasoning. While an open-ended option may appear to be a straightforward and appealing method to let the user clarify what they want, there is relatively few personnel who are qualified to address every request. Users are either dealt with by someone who doesn't know what they're talking about, or they have bounced around among team members until a solution is found.

H) Increase the speed with which users complete your forms

Long paperwork can be frightening, especially when you're expected to complete the transaction at record speed. To address the issue of size and the apparent amount of labor involved, divide a form of steps and utilize a breadcrumb progress bar/navigation at the top. That, I believe, is the finest answer we have for making long forms more user-friendly. Yet, this merely addresses the perceived problem. Conditional logic, on the other hand, enables you to cope with time and work. As an example, consider Domino's ordering system.

Dominos ordering system

When a consumer visits the Pizza ordering page, they will notice the following: Whether they select to design their own pizza or one of the specialty pizzas, the next thing they will notice is the Domino's Pizza Builder pop-up form:

Dominos pizza builder

The form's top is similar to other multi-step forms, with the breadcrumb navigation and the current step marked in red. Nevertheless, the form below is handled very differently than the standard internet form. In this case, I chose the "Make Your Own" pizza. So it's not like Domino's could have included any topping or cooking defaults to the form for me. Right? Nope. Rather than forcing me to fill out every single option on every page, the form has already been completed for me:

Domino's pizza builder

The user does less effort by utilizing conditional logic to load predefined options into the form. Not only that, but the perfect defaults might make them feel as though you've spent time getting to know them. Just make sure the defaults are data driven. You may program the presets to load depending on prior account activity and preferences if the user is signed in. If they aren't, simply use the most popular options as defaults.

This type of conditional reasoning, obviously, will not work for forms with open-ended inquiries. That would, however, be in cases when there are a lot of multiple-choice questions.

What information can condition the form behavior?

A) Hidden Fields: You don't always need to ask for information in order to apply conditional logic to it. Hidden fields retrieve information from other sources, such as information contained in URLs. This information will eventually be sent to you through form submissions, but it is not required. Users will have to fill out fewer fields, but you may still utilize this information to tailor your form and provide dynamic form filling.

B) Input Data: Pay attention to what your customers are saying. Your respondents are providing relevant and important information in a variety of sectors. Take this feedback into consideration and utilize it to branch out alternative actions so that users may benefit from a more tailored and enhanced user experience.

C) Data from external providers: LeadGen App allows you to link your form with any third-party source that offers an API. This option allows you to supplement your forms by linking them to a variety of additional services, either to supplement them or to automate actions related to them. This is the cherry on top: you can utilize LeadGen App not just to create smarter forms, but also to connect them to your favorite services.

Benefits of adding conditional logic to your forms

A) Better conversion rates with smarter forms

Better conversion rates

The manner in which you ask questions in your forms is critical. Improved conversion rates will result from smarter forms. Forms can be made shorter but more accurate. The key to achieving the best results is to provide a seamless and customized experience.

B) Enhanced user experience

Forms that are tailored to your personas provide a better user experience. Responders will fill out forms quickly and easily. Moving to a smoother procedure will improve your KPIs as well as your users' view of your brand.

C) Customized sensation

Because each submitter is unique, so should your forms! A form's behavior should be as adaptable to your users as feasible. A tailored route guarantees a more intimate encounter with each person behind the screen.

D) More and better information

When it comes to lead generation forms, quality is just as crucial as quantity. By sophisticatedly asking for data, you can get genuine users rather than simply leads. You can collect more information and useful data through dynamic and interactive forms, which can qualify your leads and increase your conversion rates.

Best Guidelines for Asking and Answering Conditional Questions

While it may not appear so, there are logical form examples all around you. No, seriously. What about that Buzzfeed quiz? What about that order form? The newsletter subscription you agreed to because they offered a 10% discount on shoes? All of the conditional logic forms! What are the best methods for designing conditional questions, replies, and forms in general? Here you have it:

A) Don't pose queries that require others to look for answers

For example, their Social Security number or the names of all of their high school friends. This significantly "improves" the likelihood that individuals will forget about your form and go on with their lives.

B) The secret to success is simplicity

Secret to success
The simpler and easier your form structure is to follow, the more probable it is that people will follow it.

C) Make your point

You don't want users "guessing" which fields are required and which are optional, and you also don't want those obnoxious error warnings. It's crucial to generate a seamless experience for users, so make it nice and fluffy from start to finish.

D) Don't request more information than you need

Dont request more information

Data hoarding will not get you anywhere; instead, it will jam your systems and put you at risk. Therefore, forget about the shoe number and the firstborn's name and stick to the fundamentals.

E) Pick your words carefully

It may seem obvious, but picking your words is critical since they will define the sort of action your users will do.

F) Your forms should be A/B tested

Testing for functionality is one thing; trying to discover how your form performs and how efficient it is quite another. An A/B test will help you discover if eliminating or adding more fields to your conditional form will affect conversion rates, subscription rates, or how users engage with your form overall (and, together with it, with your business).


Conditional logic forms are a type of online form that allows users to customize the form based on the responses they provide. Here are some frequently asked questions about conditional logic forms:

1. What is conditional logic in a form?
Conditional logic in a form is a system that allows certain form fields or sections to appear or disappear based on the user's responses to previous questions in the form.

2. How does conditional logic work in a form?
Conditional logic works by setting rules for the form fields or sections to show or hide based on the user's responses. When the user selects a response that matches a rule, the corresponding field or section will appear.

3. What are the benefits of using conditional logic in a form?
The benefits of using conditional logic in a form include a more personalized experience for the user, fewer irrelevant questions, and a more efficient form-filling process.

4. Can I use conditional logic in any type of form?
Conditional logic is available in many online form builders, so it can be used in various types of forms, including surveys, quizzes, registration forms, and more.

5. Do I need coding skills to create a conditional logic form?
No, most online form builders have a user-friendly interface that allows you to create conditional logic forms without any coding skills.

Final Thoughts

Conditional logic may be used to develop simple, customized forms that respect the user's experience. You'll be able to create high-converting forms with LeadGen App that your consumers will adore if you utilize them wisely.

Not only will it help you give them a cleaner appearance, but it will also substantially simplify the process of filling them out. Your clients will like them as well because they lessen the amount of extrapolation and administration required when managing form answers.

Conditional logic might feel like a mind-bending game, but it's also a lot of fun. If you understand how to utilize it, you'll see that a conditional logic form builder (like LeadGen App) can be a mean, lean conversion machine. So, why aren't you obtaining yours right now?






About the Author


Priyanka, Content Marketer

Priyanka is a content marketer by profession. Priyanka helps with creating new content and auditing existing content for online businesses. She is passionate about writing and creates content that is SEO optimized. Priyanka is responsible for creating new, original, high-quality content for the website with proper keyword research and auditing the existing content to make it quality content.

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