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Security & Compliance

Our standards to ensure LeadGen App is secure and compliant to data protection legislation.

Lead capture tool - LeadGen App presented at Techhub London
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GDPR compliance

With LeadGen App you can capture and manage leads in a GDPR-compliant manner. We provide a Data Processing Agreement for your company to sign, to provide it to auditors. LeadGen forms contain a dedicated GDPR question type to contain user consent via checkboxes. Your leads are securely stored and provide you the ability to easily update/remove leads as needed. 

Spam Prevention

LeadGen forms help you significantly increase the quality of your captured leads and reduce contact form space. LeadGen multi-step forms help you keep bots and spam enquiries away. Forms can be enhanced with invisible Google reCaptcha, Geo-Fencing to block out visitors from locations that are irrelevant for your business and IP-based response limits.

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Server Location

Our servers and database are located in the United Kingdom, using best-in-class Intel processors. Our servers are certified on multiple international standards, including SOC 1 Type II, SOC 2 Type II, ISO/IEC 27001, and PCI-DSS.

PCI Compliance

We are compliant by the Payment Card Industry Data Security Standard (PCI DSS) using PCI DSS SAQ A Compliant payment processing –  this means that we do not directly store card information and are PCI Compliant for web transactions.

PCI Compliance
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Privacy

LeadGen App keeps your form submission data safe. No third party can access your data. You have full control of your form and data unless you share your password. You can also limit form visibility on your live sites based on response limits and location. Response limits are IP-address based restrictions to prevent multiple submissions from the same place, e.g. spam attacks. Location-based restriction, also called geo-fencing allows you to block/enable the form visibility based on countries.

Encryption

We are using secure server communication between our server and user accounts using SSL. We securely store data on UK-based servers.

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Data Backup

You can take data backups using cvs and json file export, giving you full control of your lead data.  We regularly take server backups to ensure no data gets lost.

Uptime

LeadGen App has an uptime ratio of more than 99.9%. It’s our highest priority to ensure high standards for reliability, uptime and speed of the software. 

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Account Security

You continuously take steps to keep user accounts at a high level of safety security, protected from any kind of threats. This includes regular code reviews for potential security concerns and a clearly defined release and quality assurance cycle for product updates using Standard Operating Procedures (SOPs). 

PSD Compliance

In September 2019, the Second Payment Service Directive (PSD2) come into practice, requiring online vendors in the European Union and the European Economic Area (EEA) to ensure transactions are secure and authorized. LeadGen App is fully PSD compliant, using 3D Secure 2.0 checkout as a standard – a best practice way to collect Strong Customer Authentication (SCA). 

PSD Compliance

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