AI chatbots are very popular these days. One reason is that people have become quite familiar with messaging and voice assistant platforms. All such platforms use some form of AI. Having a conversational AI on your site is beneficial for your business.
However, AI chatbots are still machines, and they have potential vulnerabilities. True, the algorithms used in AI chatbots are much more complex than your average app. This is why so security breaches are less likely. But, it is still a possibility.
You can minimize your risks if you choose from the best conversational AI platforms currently available. It is most likely that they all have user ID authentication, but that is not always enough. Even the authorized users are not always careful about protecting the privacy and data of their customers.
To assess risks of using chatbots, you need to check if the AI chatbots platform that you plan to use has the following security measures:
Meeting the security challenges associated with AI chatbots is crucial.
Also, check out conversational conditional logic forms as an alternative to chatbots.
Chatbots challenges and security risks infographic
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