What You Should Watch Out For in Chatbots

AI chatbots are very popular these days. One reason is that people have become quite familiar with messaging and voice assistant platforms. All such platforms use some form of AI. Having a conversational AI on your site is beneficial for your business.

However, AI chatbots are still machines, and they have potential vulnerabilities. True, the algorithms used in AI chatbots are much more complex than your average app. This is why so security breaches are less likely. But, it is still a possibility.

You can minimize your risk if you choose from the best conversational AI platforms currently available. It is most likely that they all have user ID authentication, but that is not always enough. Even the authorized users are not always careful about protecting the privacy and data of their customers.

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Potential Chatbot Challenges

You need to check if the AI chatbots platform that you plan to use has the following security measures:

  • - End-to-end encryption

  • - Two-factor authentication

  • - Critical data blocking

  • - Channel restriction

  • - Time-based restriction

  • - Biometric verification

Meeting the security challenges associated with AI chatbots is crucial. Find out more about other chatbot challenges that you need to address in this infographic. To know the best AI chatbots that you can use, check out my blog



AI Chatbots Challenges and Opportunities You Need to Understand
Image Courtesy: shanebarker.com












About the Author


Christopher Lier, CMO LeadGen App

Christopher is a specialist in Conversion Rate Optimisation and Lead Generation. He has a background in Corporate Sales and Marketing and is active in digital media for more than 5 Years. He pursued his passion for entrepreneurship and digital marketing and developed his first online businesses since the age of 20, while still in University. He co-founded LeadGen in 2018 and is responsible for customer success, marketing and growth.

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